FAQs

1. How can I contact you?

You can reach us via email at info@bodyease.co Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from different locations, depending on the item. We work with trusted suppliers and warehouses to ensure your order is processed quickly and shipped efficiently. Rest assured, we aim to get your items to you as fast as possible, no matter where they’re coming from.

3. What is your refund policy?

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. Please contact us at info@bodyease.co to initiate the process.

4. How long does shipping take?

Shipping times may vary based on your location and the shipping method selected. Typically, orders are processed within 1-3 business days, and delivery can take an additional 5-10 business days.

5. Can I exchange an item?

Yes, while we do not offer direct exchanges, you can return the item you have and make a separate purchase for the new item you desire.

6. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. If you have questions about a specific item, please reach out to us.

8. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

9. Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination country.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment.